Frequently Asked Questions

Yes where noted — for example FAW (RQF) and Mental Health First Aid. Accreditation ensures consistent content, assessment and recognised certification.

Yes but they would need to complete the full FAW course. We’ll check current certification and advise the most efficient upgrade.

Absolutely. On-site delivery reduces travel and allows us to tailor scenarios to your environment. You’ll just need a safe, quiet space and we’ll bring the rest.

Absolutely. Practising with your device builds familiarity and speed in real situations.

Yes — we can build a simple action plan and align training so improvements stick.

Absolutely — we’ll weave in scenarios that reflect your context and priorities.

Yes — we inspect your premises and provide a clear, prioritised report with photos and practical next steps.

We can include adult, child and infant protocols. Tell us your patient mix and equipment.

Yes — ignition sources, housekeeping, compartmentation and how to read and act on signage.

We focus on communication, control and posture for stairs, landings and narrow corridors.

We cover safe theory and, where appropriate, practical demonstrations or simulations.

Yes. We offer fair pricing for charities and education, and value bundles for multi-course bookings. Tell us your plan and we’ll quote accordingly.

We can schedule outside core hours where feasible. Share your preferred times and we’ll propose options.

Yes — we reference your environment and typical hazards so practice feels realistic and relevant.

It can support certain roles depending on level and organiser requirements. Tell us your goal and we’ll confirm suitability.

We’ll match your risks and legal duties to the right option, balancing budget, group size and time. A quick call is often enough to shortlist two or three good choices.

We suggest simple follow-ups (toolkits, signposting and peer support) to help skills embed over time.

We recommend at least two trained operators per chair per shift to cover absence and provide safe handling.

Typically annually, or sooner if your risks, layout or staffing change. We can schedule a simple refresher.

At least annually, and whenever layout, occupancy or activities change significantly.

Yes — scenarios reflect primary care, including reception, consulting rooms and waiting areas.

Yes — examples work across frontline, admin and management so everyone can apply the learning.

Yes. Assessment blends hands-on scenarios with knowledge checks to evidence competence.

Yes — practice is supervised with your equipment so techniques transfer immediately.

Standard delivery is three days. We can split delivery across weeks to suit rotas while keeping learning outcomes intact.

Accredited options are available — we’ll confirm the exact pathway and materials for your booking.

We plan adjustments in advance — from room layout to materials and delivery pace. Let us know any requirements so every delegate can take part confidently.

Routine prevention checks, supporting evacuations, and helping with drills and procedures. We cover practical steps and confidence-building.

Respectful language, communication approaches and reasonable adjustments that remove barriers in day-to-day interactions.

Emergency First Aid at Work (EFAW) is a focused 1-day course covering essential life-saving skills and common workplace incidents. First Aid at Work (FAW) goes deeper over 3 days, adding further topics and extended practice.

The 2-day pathway offers deeper practice, more scenarios and additional resources. We’ll help you choose based on outcomes and time.

Awareness is for all staff to reduce risk and respond safely. Fire Warden is for nominated wardens with extra duties.

We teach the PASS technique and, crucially, when not to use an extinguisher to keep people safe.

Yes. Certificates are issued for successful delegates. Validity depends on the course (e.g. FAW usually three years). We’ll remind you about refreshers on request.