Last updated: 9 October 2025
At Zone Safety Training, we are committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
1. Who we are
Zone Safety Training
The Limes, Bayshill Road,
Cheltenham,
GL50 3AW
Phone: 01242 323 667
Email: info@zonesafetytraining.com
We act as the data controller for the personal data we collect.
2. How to contact us
If you have any questions about this policy or how we handle your data, please contact us using the details above.
Data Protection Officer
Zone Safety Training
The Limes, Bayshill Road,
Cheltenham,
GL50 3AW
Phone: 01242 323 667
Email: info@zonesafetytraining.com
3. The information we collect
We may collect and process:
- Identity and contact details such as name, email, phone number, and organisation.
- Booking information including the course you select, dates, locations, and payment status.
- Training records such as attendance, assessment results, certificates, and renewal dates.
- Communications sent via our website forms, email, or phone.
- Accessibility needs or reasonable adjustments you tell us about so we can support you during training.
- Technical data such as IP address, device information, and pages visited on our website through cookies and analytics.
4. How we use your information
We use your information to:
- Process enquiries and manage course bookings.
- Deliver training, record attendance, and issue certificates.
- Send reminders about renewals or required refresher training.
- Provide customer support and handle complaints.
- Maintain our accounts and meet legal or insurance obligations.
- Improve our website and services using analytics.
- Send updates or marketing where you have opted in. You can unsubscribe at any time.
5. Lawful bases for processing
We rely on one or more of the following:
- Contract to provide training and related services you request.
- Legal obligation to maintain certain records.
- Legitimate interests to operate and improve our business and keep appropriate records.
- Consent for optional communications and any health or accessibility information you choose to share.
6. Sharing your information
We only share data when necessary, for example:
- With accrediting or awarding organisations to validate and issue certificates.
- With payment providers to process transactions securely.
- With trusted service providers that host our website, email, or booking systems, under appropriate contracts.
We do not sell or rent your personal data.
7. International transfers
Some service providers may be outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
8. How we store and protect your information
We keep your data on secure, password-protected systems and limit access to those who need it. We retain data only for as long as necessary for the purposes set out in this policy or to meet legal and insurance requirements. Training records and certification data are usually kept for the life of the certificate and for a period afterwards, typically up to six years.
9. Cookies and analytics
Our website uses cookies to make the site work and to help us understand how it is used. You can control cookies through your browser settings. For more details, see our Cookie Policy.
10. Your rights
You have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data where it is no longer needed.
- Object to or restrict certain processing.
- Withdraw consent where we rely on consent.
- Complain to the Information Commissioner’s Office (ICO) if you have concerns: ico.org.uk or 0303 123 1113.
11. Children’s data
Our courses are designed for adults. If a course involves under-18s, we only process personal data necessary for delivery of that course and with appropriate safeguards.
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
